A 1.2-star rating on Trustpilot. Seriously. With over 91% of thousands of reviews being 1-star, it's clear that frustration with QuickBooks is at an all-time high. And it's not just a few angry users. The Better Business Bureau has logged over 1,900 complaints against their parent company, Intuit, in the last three years alone. Common complaints flagged online constantly mention unexpected charges and customer support that goes nowhere, leaving small business owners feeling trapped and ignored. If you're tired of software glitches and fighting with support, you're in the right place. Official site: Visit QuickBooks
Best ways to complain to QuickBooks
Best ways to complain to QuickBooks
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone Callback | Login to your account to request a callback. Direct numbers are not publicly listed. | For urgent, complex issues where you need to talk to a human. |
| Live Chat | Available via the 'Help (?)' menu in your QuickBooks account. Typically M-F, business hours. | Good for technical support or when you need a transcript of the conversation. |
| Social Media (X) | Message them at @QuickBooksCares. | For public complaints that often get a faster, more visible response. |
| Community Forum | Post on the official QuickBooks Community Forum. | To see if other users have the same problem and find solutions from peers or moderators. |
⏱️ Estimated Response Times from QuickBooks After Complaining
Getting a response can feel like an eternity, but here's a rough guide.
| Method | Expected Wait Time |
|---|---|
| Phone (Callback) | 1 - 4 hours |
| Not a primary support channel | |
| Chat | 5 - 45 minutes |
| Social Media | 1 - 24 hours |
🔍 Tips to Get a Quicker Response from a Complaint
🔍 Tips to Get a Quicker Response from a Complaint
- Call early in the morning on a weekday to avoid peak wait times.
- Have your account number, company ID, and any relevant transaction details ready before you connect.
- Use the chat feature and ask for a transcript to be emailed to you for your records.
- Be clear and concise. State your problem and your desired resolution in the first minute.
How to Escalate Your Complaint
How to Escalate Your Complaint
If QuickBooks support isn't solving your problem, it's time to go over their heads. You usually have to try their internal process first, but don't hesitate to move on if you're getting nowhere.
- Better Business Bureau (BBB): The BBB is a solid next step. QuickBooks' parent company, Intuit, is accredited and tends to respond to complaints filed there, but prepare to wait. It can take a few weeks for a resolution.
- Consumer Financial Protection Bureau (CFPB): For issues with payments, payroll services, billing, or other financial products, filing a complaint with the CFPB can get a company's attention fast. They are a federal agency with enforcement power.
- Your State's Attorney General: You can also file a consumer complaint with your state's Attorney General, who handles violations of consumer protection laws.
Email Template to Complain to QuickBooks
Email Template to Complain to QuickBooks
Subject: Formal Complaint: Unresolved Issue with Account [[Your Company ID]]
To Whom It May Concern,
I am writing again after my previous attempts on [[Date(s)]] to resolve a critical issue with my QuickBooks account.
On [[Date of charge]], my account was incorrectly billed for [[$Amount]] for a service I did not authorize. This has disrupted my bookkeeping and, frankly, wasted hours of my time trying to get it corrected through your support channels.
To fix this, I require an immediate reversal of the [[$Amount]] charge and written confirmation that my account has been corrected and this will not happen again.
If this is not resolved within 3 business days, I will proceed with a chargeback with my bank and file formal complaints with the Better Business Bureau and the CFPB.
Thank you for your prompt attention to this matter.
[[Your Name]] [[Your Company Name]]
Additional Helpful Tips to get Your Complaint Resolved
Additional Helpful Tips to get Your Complaint Resolved
- The moment you connect with a support agent, politely ask for a ticket or reference number for your call. It's your proof.
- If the first agent can't help, don't hang up. Ask to be transferred to a supervisor or a 'Tier 2' support specialist. Be persistent.
- A user on Reddit mentioned they got a quick response by posting their issue on the QuickBooks Community Forum with their ticket number in the title. It gets a moderator's attention.
- Keep a log. Note the date, time, agent's name, and what was said in every interaction. It's tedious, but it's your best weapon if you need to escalate.
Let Pine AI Help Raise the Complaint to QuickBooks
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Frequently Asked Questions about QuickBooks Complaint Filing
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Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
