Brat Box, founded in 2018, delivers a monthly box of dog toys and treats right to your door. Maybe your dog is just too picky, or maybe you're tired of the recurring charge. It happens. With plans ranging from $29.99 to $49.99, you can save up to $599 a year by canceling a subscription you don't use. This guide covers how to cancel on their website. Honestly, with all the videos of dogs using those talking buttons to demand walks, maybe your pup just wants to pick their own toys at the store instead of getting a surprise box. Whatever the reason, let's get this cancelled.
How to Cancel Brat Box Subscription on Website (Desktop & Mobile)
Canceling Brat Box is done through their website. You can do it on a phone browser, but it's way less frustrating on a desktop where the buttons are easier to find. Just follow these steps.
1 Log In to Your Account
First, head over to the Brat Box website and find the login button. It's usually in the top-right corner. Use the email and password you signed up with. If you forgot your password, the reset process is pretty standard, but can sometimes take a few minutes for the email to arrive.
2 Find Your Account Settings
Once you're in, look for a link or icon that says 'My Account,' 'Profile,' or maybe just your name. It's your main dashboard for everything related to your subscription.
3 Navigate to the Subscription Section
This is where they sometimes try to hide it. You're looking for a tab or menu item labeled 'Subscription' or 'Manage Subscription.' I had to click around a bit to find it, as it wasn't immediately obvious. Don't get distracted by the 'Order History' or 'Shipping Details' sections.
4 Click the Cancel Link
Okay, deep breath. Look for a button or link that says 'Cancel Subscription' or 'Cancel Plan.' It's often a small, gray link at the bottom of the page, designed to be missed. Be prepared for them to ask you why you're leaving with a survey you have to complete.
5 Confirm Your Cancellation
They won't make it a one-click affair. You'll likely face a pop-up offering you a discount or a free month to stay. Just ignore it and find the final 'Confirm Cancellation' button. One user on Reddit said they had to click through three different offer screens. Stay strong. You're almost there.
6 Check for a Confirmation Email
You should receive an email confirming your cancellation almost immediately. Don't just trust the on-screen message. If you don't get that email within an hour, go back into your account and check if your subscription status says 'Cancelled' or 'Inactive.' If not, you might have to do it again. Weirdly, I had to do it twice before it actually stuck.
Cancel Brat Box Subscription with email
If the website fails you, which can happen, you can email their support team at support@bratbox.com. Be direct in your subject line, like 'Cancellation Request for Subscription #12345.' Expect a response within 2-3 business days, and they will likely try to convince you to stay. Be firm.
Before you cancel, know this: Brat Box will not refund you for a box that has already been billed or shipped. Their policy is pretty strict. You can, however, usually pause your subscription for a month or two if you just need a break. Your past order data will remain in your account, but they won't send you any more boxes once you cancel.
Brat Box Plans and Pricing 2025
| Plan | Price (per month) | Details |
|---|---|---|
| The Pup Box | $29.99 | A basic starter box. Includes 2 toys and 2 bags of all-natural treats. Good for smaller dogs or light chewers. |
| The Doggo Box | $39.99 | The most popular option. Comes with 2-3 toys, 2 bags of treats, and one chew. The toys are a bit more durable. |
| The Super Chewer Box | $49.99 | For the destroyers. Features 2 extra-tough, fluff-free toys, 2 bags of treats, and 2 durable chews. Designed to withstand some serious chomping. |
Frequently Asked Questions about Brat Box
Can I unsubscribe from Brat Box anytime?
Can I get a refund from Brat Box if I forgot to cancel?
How do I know my Brat Box subscription is cancelled?
How long does it take for Brat Box to cancel?
What else should I know before I cancel my Brat Box subscription?
How do I raise a complaint to Brat Box?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
