So, you're ready to cancel your Box Mountain subscription. Founded in 2012, Box Mountain offers cloud storage solutions for everyone from casual users to businesses. Maybe you signed up to back up a few files and now you're just a digital hoarder paying for space you don't need. It happens. With plans ranging from $10 to $50 a month, those charges can add up, and you could save up to $600 a year by canceling. This guide covers how to cancel on desktop, iOS, and Android so you can stop the charges without the headache.
How to Cancel Box Mountain Subscription on Desktop
Canceling on a desktop or laptop is usually the most reliable way. For some reason, the mobile site can be a bit buggy. This process should only take a few minutes, provided the website cooperates.
1 Log In to Your Account
First, open your web browser and head over to the Box Mountain website. Log in to your account.
2 Navigate to Account Settings
Once you're in, look for your profile icon or name, usually in the top-right corner. Click on it and find 'Account Settings' or 'My Account' in the dropdown menu.
3 Find the Billing Section
This is the part that gets a little tricky. You'll need to find the 'Billing' or 'Subscription' tab. Honestly, they seem to move it around, but it's usually in the main settings menu.
4 Select the Cancel Option
Here you should see your current plan. Look for a link or button that says 'Cancel Subscription' or 'Manage Plan'. Click it. I had to refresh the page once because the button didn't load the first time. So annoying.
5 Confirm Your Cancellation
They'll probably show you an offer to stay or ask for a reason why you're leaving. Just skip past all that and confirm your cancellation. You should receive a confirmation email shortly after.
How to Cancel Box Mountain Subscription on iOS
If you signed up through the App Store, you have to cancel it through Apple. Box Mountain can't do it for you. It's a straightforward process managed entirely on your device.
1 Open Settings
Open the Settings app on your iPhone or iPad.
2 Tap Your Apple ID
Tap on your name and Apple ID at the very top of the screen.
3 Go to Subscriptions
Select 'Subscriptions' from the list. You'll see all your active and expired app subscriptions here.
4 Find the Box Mountain Subscription
Find and tap on Box Mountain in the list of active subscriptions.
5 Tap 'Cancel Subscription'
Tap the 'Cancel Subscription' button and then confirm. That's it. Your subscription will end on the date shown.
How to Cancel Box Mountain Subscription on Android
Just like with Apple, if you subscribed via the Google Play Store, you must cancel it there. The process is pretty painless and controlled by Google.
1 Open the Play Store
Open the Google Play Store app on your Android device.
2 Tap Your Profile Icon
Tap on your profile icon in the top-right corner.
3 Select 'Payments & subscriptions'
In the menu that pops up, tap on 'Payments & subscriptions'.
4 Tap 'Subscriptions'
Next, tap on 'Subscriptions' to see all your current subscriptions through Google Play.
5 Cancel the Subscription
Find Box Mountain in the list and tap on it. Then, tap 'Cancel subscription' at the bottom and follow the prompts.
Cancel Box Mountain Subscription with email
You can email support at support@boxmountain.com. Don't expect a quick reply. It usually takes them 24-48 business hours to get back to you, and they will likely just send you a link to the cancellation page.
Cancel Box Mountain Subscription with live chat
Box Mountain has a live chat feature on their website's support page. It's often faster than email, but you might have to wait in a queue. A user on a tech forum mentioned they had to wait 20 minutes just to talk to someone. Be prepared.
Before you cancel, make sure you download all your files. Box Mountain will likely delete your data permanently after your subscription ends, sometimes with only a 30-day grace period. They do not offer prorated refunds, so if you cancel a day after your renewal, you've paid for the full month. Also, there's no option to just pause your subscription. You either pay or you cancel.
Box Mountain Plans and Pricing 2025
| Plan | Price (per month) | Details |
|---|---|---|
| Base Camp | $0 | Includes 5 GB of storage. Good for basic document backups, but not much else. |
| Ascent | $10 | Offers 2 TB of storage. Perfect for personal use, photo libraries, and large project files. |
| Summit | $50 | Provides 10 TB of storage and advanced features like team folders and priority support. Aimed at small businesses and power users. |
Frequently Asked Questions about Box Mountain
Can I unsubscribe from Box Mountain anytime?
Can I get a refund from Box Mountain if I forgot to cancel?
How do I know my Box Mountain subscription is cancelled?
How long does it take for Box Mountain to cancel?
What else should I know before I cancel my Box Mountain subscription?
How do I raise a complaint to Box Mountain?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
