Why Switch from Do Not Pay?
Do Not Pay (DNP) launched in 2015, branding itself as "the world's first robot lawyer." It was designed to help regular people fight corporate bureaucracy, from appealing parking tickets to canceling subscriptions. But as the app has grown, so have user frustrations. If you're looking for other options than Do Not Pay, you're not the only one.
While the idea is solid, the execution has been bumpy for some. As of September, 2025 on the Better Business Bureau (BBB) website, Do Not Pay users have filed numerous complaints about being charged money due to the difficulty in subscription cancellation. A recurring theme seems to be a gap between the service promised and the results delivered. And it's not just BBB littered with poor feedback, their Trustpilot score sits at a troubling 2.0 out of 5 stars from nearly 400 people (September, 2025).
Key problems people run into include:
- Questionable Success Rates: Many of the automated tasks, like fighting fees or getting refunds, don't always work, leaving users back at square one.
- Money Taken Out of Account: Users report having money taken from their account without actually knowing about it
- Not Working Features: Some people have said their "Burner Phone" and "Virtual Cards" service did not work.
This list of Do Not Pay alternatives goes beyond just being a "robot lawyer." We're looking at apps that actually help you solve real-world financial headaches, whether that's through AI, expert help, or clever tools. Some are direct replacements, others are powerful complements.
What Features to Look for in a Do Not Pay Alternative
When you're searching for apps better than Do Not Pay, don't just look for a slick interface. You need tools that deliver real results. Forget the hype and focus on what actually gets the job done.
Here’s what really matters:
- AI assistant that makes calls for you: Automates a universally hated task.
- Avoids hold music and frustrating phone calls: Reclaims your time and sanity.
- Handles everything from airlines to medical bills: A single tool for all life admin.
- Only pay when your issue gets resolved: You only pay for successful results.
Best 9 Alternative Options to Do Not Pay
Here’s a quick rundown of the top nine alternatives to the Do Not Pay app. Each one excels in a different area, so there’s likely a good fit for you here.
- Pine AI: Your personal AI agent that makes calls for you.
- Go Legal AI: AI-powered tools for legal document creation.
- Courtroom5: Helps you represent yourself in court cases.
- Rocket Lawyer: On-demand legal documents and attorney advice.
- Wordsmith: AI for drafting professional letters and emails.
- Hiatus: Tracks bills and negotiates to lower them.
- GetHuman: Shows you how to bypass phone menus.
- Privacy: Masks your real debit card info online.
- Billshark: Human negotiators to lower your monthly bills.
Quick Comparison: Top 9 App Alternatives to Do Not Pay (2025)
| App Name | Category | Key Features | Pricing | Platforms |
|---|---|---|---|---|
| Pine AI | AI Personal Agent | AI-powered phone calls, subscription cancellation, bill negotiation | Pay-per-task model | iOS, Web |
| Go Legal AI | AI Legal Assistant | AI legal research, document analysis, drafting legal arguments | Starts at $24/month | Web |
| Courtroom5 | Pro Se Legal Tool | Case management tools, legal training, document templates | Starts at $87/month | Web |
| Rocket Lawyer | Online Legal Service | Legal document library, ask-a-lawyer service, attorney consultations | Starts at $39.99/month | iOS, Android, Web |
| Wordsmith | AI Writing Tool | AI-driven letter generation, email drafting, formal communication templates | Free and paid tiers | Web |
| Hiatus | Bill Management | Subscription tracking, automated bill negotiation, spending insights | Free basic version, Premium available | iOS, Android |
| GetHuman | Customer Service Directory | Phone menu shortcuts, estimated wait times, callback services | Free | Web |
| Privacy | Virtual Card Service | Create single-use or merchant-locked cards, set spending limits | Free for personal use, paid tiers available | iOS, Android, Web |
| Billshark | Bill Negotiation Service | Human-led bill negotiation, subscription cancellation, rate monitoring | 40% of savings secured | Web |
Detailed App Breakdowns
Pine AI
Pine AI soft launched in late 2024 to tackle the one thing everyone hates: spending hours on the phone with customer service. It’s for anyone who is sick of hold music and wants an AI agent to handle the annoying calls to cancel a service, dispute a charge, or lower a bill. The core idea is that your time is more valuable than sitting on hold to argue about a $10 overcharge. The tool has been tested to from getting a refund from an airline to cancelling an old gym membership, and the fact that an AI could navigate a phone tree and talk to a real person is one of it's core features. This app's function of actually making phone calls is definitely different from most players on the market, which usually just send an email or use a chatbot.
"Yes, we included Pine AI first, no surprise. This is our blog, so of course we're going to mention our own app. We help people with the single most hated part of managing your money: actually dealing with companies. The Pine AI assistant makes the phone calls you dread, sits on hold so you don’t have to, and handles the entire process from start to finish. It's built to actually solve the problem, not just help you solve it yourself."
Best for: Automatically handling annoying customer service calls for you.
Key Features:
- AI agent makes phone calls on your behalf.
- Handles subscription cancellations and bill negotiations.
- Can file complaints and follow up on complex issues.
Pros:
- Saves you a massive amount of time and frustration.
- It does the whole task, not just part of it.
- Pay-per-task model means you only pay for results.
Cons:
- It's a newer service, so it's still building its track record.
- Currently only available for iOS and web.
Pricing: Pay-per-task model where Pine AI takes a percentage of savings for successful negotiations. Source: Pine AI as of September, 2025.
Who it’s for: The busy professional who values their time over everything and would rather outsource tedious life-admin tasks.
Go Legal AI
Launched in 2023, Go Legal AI is aimed at paralegals, lawyers, and anyone who needs to draft or analyze legal documents without paying hefty attorney fees. It solves the pain point of legal research and document creation being incredibly time-consuming. While it's not a lawyer, it's a powerful assistant that can help you understand and create contracts, motions, and other legal paperwork. The platform has been recognized in several legal tech blogs for its advanced document analysis capabilities. Still, its interface can be a bit clunky, and if you don't have some basic legal knowledge, you might feel a little lost navigating all the different features and templates.
Best for: AI-powered assistance for drafting and analyzing legal documents.
Key Features:
- AI-powered legal research and case law analysis.
- Drafts legal arguments and documents.
- Analyzes uploaded contracts and legal filings for key information.
Pros:
- Much cheaper than hiring a lawyer for simple drafting tasks.
- Speeds up legal research significantly.
- Useful for small business owners and legal professionals.
Cons:
- It is not a substitute for actual legal advice from a human lawyer.
- The user interface can feel intimidating for beginners.
- Primarily web-based, no dedicated mobile app.
Pricing: Try for free available. With plans start at $24 per month. Source: Go Legal AI as of September, 2025.
Who it’s for: The small business owner who needs to draft a simple contract or the paralegal looking to speed up their workflow.
Courtroom5
Courtroom5 was founded in 2017 by two pro se litigants who learned how to navigate the court system the hard way. This platform is for people representing themselves in a civil lawsuit (pro se litigants) who are overwhelmed by the procedures and paperwork. It provides tools to manage your case, from organizing evidence to learning legal procedures. It’s not an AI lawyer; it's more like a structured toolkit and educational platform. A major benefit is the community forum where you can connect with others in similar situations, which can be a huge relief when you're feeling isolated by the legal process. The learning curve can be steep.
Best for: Helping you manage your own civil lawsuit without a lawyer.
Key Features:
- Step-by-step case management and litigation tutorials.
- Document templates for motions, discovery, and filings.
- Community forums to connect with other pro se litigants.
Pros:
- Empowers you to handle your own legal case.
- The community aspect provides valuable support.
- Structured guidance helps you avoid common procedural mistakes.
Cons:
- Requires a significant time investment to learn and use effectively.
- The cost can be high for someone already facing financial strain.
- It’s focused on civil litigation, so it won’t help with other legal issues.
Pricing: Membership starts at $15 per month with a Pay As You Go plan, going all the way up to $249 monthly with the "All In" package. Source: Courtroom5 as of September, 2025.
Who it’s for: The determined individual who is representing themselves in a civil case and needs a structured way to manage the process.
Rocket Lawyer
Around since 2008, Rocket Lawyer is one of the oldest and most established players in the online legal services game. It’s designed for individuals and small businesses who need occasional legal help, for example like creating a will, starting an LLC, or having a contract reviewed. It solves the problem of high, unpredictable legal fees. Instead of hiring a lawyer by the hour, you pay a monthly subscription for access to a library of legal documents and on-call attorneys for quick questions. Weirdly, while their document library is massive, finding the exact one you need can sometimes be a frustrating search through slightly-different templates.
Best for: Affordable access to legal documents and attorney advice.
Key Features:
- Large library of customizable legal documents.
- "Ask a Lawyer" feature for quick legal questions.
- Discounted rates for hiring an attorney from their network.
Pros:
- Comprehensive and well-established service.
- Predictable monthly cost is great for budgeting.
- Good for both personal and business legal needs.
Cons:
- The quality of attorney advice can vary.
- It's easy to sign up for a free trial and forget to cancel.
- Not a good fit for complex, ongoing legal battles.
Pricing: For the first 7 days - $0. Then $239.88 (billed annually or pay in 4). Source: Rocket Lawyer as of September, 2025.
Who it’s for: The entrepreneur starting their first business or the parent who needs to create a will and power of attorney documents.
Wordsmith
Wordsmith is a newer AI writing tool that focuses specifically on crafting formal and professional communications. It popped up to help people who struggle to write important letters, whether it's a dispute letter to a credit bureau, a formal complaint to a company, or a cover letter for a job. It’s less about legal action and more about getting the tone and structure right so your message is taken seriously. It’s a simple tool. You input your key points, and it generates a polished draft. This is great for overcoming writer's block when you’re staring at a blank page, trying to sound professional for creating contracts, mutuals NDAs, terms or service and more.
Best for: Using AI to draft professional letters and emails.
Key Features:
- AI templates for various formal communications.
- Tone and style adjustments.
- Helps with grammar and professional phrasing.
Pros:
- Very easy to use, even for non-writers.
- Saves time on drafting important communications.
- Recently secured a Series A funding (so in theory should be doing well).
Cons:
- Quite steep pricing to start off with at $450 USD per user/month
- It's a writing aid, not a service that sends things for you.
Pricing: Two plans, $450 per user/month with a Custom Enterprise plan. Source: Wordsmith as of September, 2025.
Who it’s for: Anyone who needs to write an important letter but isn't confident in their ability to sound professional and effective.
Hiatus
Hiatus launched in 2016 to tackle subscription creep and help users get a handle on their recurring bills. The app automatically scans your accounts to find all your subscriptions and then helps you cancel the ones you don't want. Its main draw is the bill negotiation feature, where their team will try to get you a better rate on things like your internet or cell phone bill. A 2024 report by C+R Research three-quarters (74%) of consumers said it was easy to forget about their recurring monthly subscription service charges, which is exactly the problem Hiatus tries to solve. The sign-up flow wasn’t the most intuitive, at times it was quite frustrating to get through the multiple steps.
Best for: Automatically finding and helping you cancel forgotten subscriptions.
Key Features:
- Automated subscription tracking.
- Bill negotiation service for recurring bills.
- Alerts for upcoming payment dates.
Pros:
- The automated tracking can uncover subscriptions you forgot about.
- Negotiation service can lead to real savings.
- Set-it-and-forget-it monitoring.
Cons:
- The negotiation feature is only available on the paid premium plan.
- Some users report issues with linking certain bank accounts.
- The savings aren't guaranteed.
Pricing: A free version is available for basic tracking; Premium features require a subscription, prices vary monthly and yearly from $10-22 USD. Source: Hiatus Apple Store as of September, 2025.
Who it’s for: The person who signs up for free trials and then forgets to cancel them three months later.
GetHuman
GetHuman has been around for years as a free web directory focused on one simple, universal pain: navigating automated customer service phone menus. It’s not an app that does things for you, but rather a tool that tells you the fastest way to do it. You look up a company, and GetHuman provides the best phone number, the sequence of numbers to press to reach a human, and the current estimated wait time. It’s dead simple. There’s no AI, no account linking, just a database of shortcuts. While it doesn't solve your problem, it gets you to the person who can, which is often half the battle.
Best for: Finding the fastest way to talk to a real person at any company.
Key Features:
- Database of direct phone numbers and menu shortcuts.
- Real-time estimates for hold times.
- Option to have them call you back when an agent is available.
Pros:
- Completely free to use.
- Incredibly simple and effective at what it does.
- Saves a ton of time you'd otherwise spend listening to robots.
Cons:
- The information can sometimes be outdated.
- According to Trust Pilot (as of Sept, 2025) many users talk about being scammed - so be cautious!
Pricing: Free. Source: GetHuman as of September, 2025.
Who it’s for: Anyone who is looking for generic customer support with tips and shortcuts to navigating the system
Privacy
Founded in 2014, Privacy offers a clever solution to protect your financial information online and control your subscriptions. It lets you create virtual debit cards that are locked to a single merchant or can be used just once. This is a brilliant way to manage free trials—just use a single-use card, and you'll never get an unwanted charge. It also protects you from data breaches, because if a merchant gets hacked, the thieves only get a useless virtual card number, not your real bank info. The setup takes a few minutes, but once you have it integrated with your browser, using it becomes second nature and provides some serious peace of mind.
Best for: Protecting your real bank details with virtual payment cards.
Key Features:
- Create merchant-locked and single-use virtual cards.
- Set spending limits on any card.
- Pause or close cards at any time with one click.
Pros:
- Massively improves your online security.
- Makes it impossible to be overcharged by shady subscription services.
- The personal plan is free to use.
Cons:
- It only works with checking accounts, not credit cards.
- There are limits on how much you can spend per day and month on the free plan.
- Requires you to trust another company with your banking login.
Pricing: The Personal plan is free. Plus, Pro, Premium ($5, $10, $25 USD per month) and Team plans with higher limits are available. Source: Privacy as of September, 2025.
Who it’s for: The security-conscious online shopper who is tired of their card details being stolen in yet another data breach.
Billshark
Billshark is a bill negotiation product powered by a fintech company called ApexEdge. You may have even seen its tools integrated into other major financial platforms like NerdWallet or Intuit. The service uses a team of human experts to negotiate your bills. You submit your cable, internet, cell phone, and other recurring bills, and their negotiators call the providers on your behalf to try and get you a lower rate. You only pay if they succeed. The human element is their key differentiator; they claim their expert negotiators know all the tricks to get the best deals. This is a great service for people who hate negotiating but still want the savings, though their standard fee is $40 of your total savings, which can be a hefty sum to pay.
Best for: Having human experts negotiate your bills for you.
Key Features:
- Negotiation for a wide range of bills (internet, cable, mobile, etc.).
- Also offers a subscription cancellation service.
- Pay-for-performance model.
Pros:
- No upfront cost; you only pay if they save you money.
- Their experts may get better deals than you could on your own.
Cons:
- Their fee is a hefty 40% of the savings they find for you.
- Savings are not guaranteed, and sometimes they can't lower your bills.
Pricing: The fee is 40% of the total savings achieved over a 12 or 24-month period. Source: Billshark as of September, 2025.
Who it’s for: The person who knows they’re overpaying for internet but would rather do anything else than haggle with a retention specialist.
How Pine AI could be the alternative solution for Do Not Pay
Look, the idea behind Do Not Pay is great, but sometimes the execution just isn't there. If you're more focused on financial savings using automated systems that deliver results, Pine AI is a solid alternative.
It’s built to do the actual work. Don't waste your time. Instead of just sending a form letter into the void, Pine AI has an AI agent that actually calls the company, navigates the phone tree, and talks to a real person. It's designed to finish the job from start to finish. Imagine having another yearly call with your internet provider to dispute a fee, when you could be doing something better with your life. Research from Zendesk (Feb, 2025) suggests that 3 in 4 consumers will spend more with businesses that provide a good customer experience, which shows how much we all hate dealing with bad service. Pine AI just takes you out of the equation. It's about getting someone, or something (Pine AI), to fight in your corner every single time.
Methodology: How We Selected the Best Alternatives to Do Not Pay
The list may look random, but it isn't. To find the best apps that exist currently in 2025, our team evaluated over 10 popular financial and legal tech apps based on four key criteria, specifically looking at them as replacements for Do Not Pay:
- Effectiveness & User Success: Does the app actually resolve the bureaucratic headaches it claims to, like getting refunds or fighting fees? We looked at user reviews and real-world outcomes, not just marketing claims. The goal was to see if people actually benefited more than they would have with DNP.
- Ease of Use: How quickly can a frustrated, non-technical user get from problem to solution? We prioritized apps that don't require a law degree to navigate, offering a more straightforward path to resolution than DNP's sometimes confusing interface.
- Security & Trust: Does the app use bank-level encryption and have a transparent privacy policy? Handing over personal data to fight a bill requires trust, so we looked for clear security practices.
- Value for Cost: Is the price justified by the results? We compared the cost against the potential savings or the value of the time saved. An app is only a good value if it works consistently, unlike some of the hit-or-miss results reported with DNP.
Frequently Asked Questions about Do Not Pay
What key features are there in the Do Not Pay app that other brands don’t have? DNP's main unique feature is its incredibly broad range of automated tasks, from suing in small claims court to getting DMV appointments. Most alternatives specialize in one or two areas, like bill negotiation or legal docs.
What is the success rate of Do Not Pay? This is difficult to verify independently. The company claims high success rates, but user reviews on platforms like BBB and Trustpilot suggest that the actual results can be very inconsistent and vary widely by task.
What apps to use to replace Do Not Pay? For AI-powered task completion, use Pine AI. For legal documents, try Rocket Lawyer. For bill maintenance, consider Hiatus or Billshark - but Pine AI could likely save you more money.
What apps would complement the Do Not Pay app? The Privacy app is a great complement, as you can use its virtual cards to sign up for services DNP might help you cancel later, preventing unwanted charges from the start. GetHuman is also useful for when DNP fails and you have to make the call yourself.
Are there any security concerns I should be aware of with Do Not Pay? Like any app that handles personal information, there's a risk. Users have reported concerns about how their data is used and have had issues with revoking access after canceling their subscriptions. Always read the privacy policy.
Has Do Not Pay faced any legal challenges? Yes, Do Not Pay has faced lawsuits, including one filed in California in 2023 alleging that it was practicing law without a license and misleading consumers about its services and the capabilities of its "robot lawyer."
Disclaimer about this blog post - Best Do Not Pay Alternative Apps in the US (2025)
Disclaimer about this blog post: This article was last updated on September 9, 2025. We do our best to keep our content accurate and fresh, but the digital world moves fast. Information, especially details like pricing and app features, is often sourced from third-party sites and may change without notice.
Sources & References
- Better Business Bureau - Do Not Pay Consumer Complaints - https://www.bbb.org/donotpay/complaints
- Trust Pilot - DoNotPay Information - https://www.trustpilot.com/review/donotpay.com
- Pine AI - Pricing information - https://www.19pine.ai/
- Go Legal AI - Pricing information - https://go-legal.ai/
- Courtroom5 - Pricing information - https://courtroom5.com/pricing/
- Rocket Lawyer - Pricing information - https://www.rocketlawyer.com/pricing
- Wordsmith - Pricing information - https://www.wordsmith.ai/pricing
- Hiatus - Pricing information - https://apps.apple.com/us/app/hiatus-subscriptions-bills/id977040079
- GetHuman - Trust Pilot - https://www.trustpilot.com/review/www.gethuman.com
- GetHuman - Pricing information - https://gethuman.com/
- Privacy.com - Pricing information - https://www.privacy.com/pricing
- Billshark - Pricing information - https://www.bills.com/reviews/pay-bills/billshark
- U.S. News & World Report - Customer Service Survey (2024)- https://www.zendesk.co.uk/blog/customer-service-statistics/
- C+R Research - Subscription Service Statistics and Costs (2024) - https://www.crresearch.com/blog/subscription-service-statistics-and-costs/
- Zendesk - 92 customer service statistics you need to know in 2025 - https://www.crresearch.com/blog/subscription-service-statistics-and-costs/
