Trying to get in touch with the Los Angeles Times can feel like a real headache, especially when you're dealing with common frustrations like surprise billing charges or trying to cancel a subscription, which many people on the Better Business Bureau complain about. Whether you're still buzzing about their deep dives into the 'Barbenheimer' phenomenon or just need to sort out your account, there are a few ways to reach them. You can typically use their phone support, an online contact form, or even reach out via social media on platforms like X (formerly Twitter) and Facebook. For most account-related issues, your best starting point is the official site, so you can visit the Los Angeles Times directly to find their help center.
Different Ways to Contact Los Angeles Times
Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to contact the Los Angeles Times based on what you need.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-800-252-9141. Mon-Fri: 7 AM - 5 PM, Sat-Sun: 7 AM - 12 PM (PT) | Urgent issues, billing disputes, cancellations |
| Contact Form | Available on the latimes.com Help Center | Non-urgent questions, technical support, feedback |
| Social Media | @latimes on X (Twitter), facebook.com/latimes | Public comments, general questions (not for private account issues) |
Customer Support Channels
Here are the specific details for each support channel so you know exactly where to go.
a. 📞 Phone Support
This is often the most direct way to solve problems, especially complex ones.
| Department | Phone Number | Hours (Pacific Time) |
|---|---|---|
| Member Services | 1-800-252-9141 | Mon-Fri: 7 AM - 5 PM, Sat-Sun: 7 AM - 12 PM |
| Main Office | (213) 283-3300 | Standard Business Hours |
b. 📧 Email Support
The L.A. Times primarily uses a contact form instead of a direct support email for inquiries. This helps them route your request to the right department.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | Online Contact Form | Response times can vary. Best for issues that aren't time-sensitive. |
| News Tips | tip@latimes.com | For sending information to the newsroom, not for customer support. |
c. 💬 Live Chat or Website Bot
- Where to access: The live chat option sometimes appears for subscribers who are logged into the main website or help center.
- Steps to access: Log in to your L.A. Times account and navigate to the 'Help' or 'Contact Us' section. If available, a chat icon will pop up.
- Types of problems it handles: It's best for simple questions like delivery status or basic account navigation.
- If it escalates to humans: The bot can usually transfer you to a live agent during business hours if it cannot solve your problem.
d. 📱 In-App Support
- Platform: iOS and Android.
- Steps to contact support: Inside the L.A. Times app, you can usually find a 'Settings' or 'Help' section. This section typically directs you back to the main help center website to use the contact form or call them. It's more of a portal than a direct contact method.
⏱️ Estimated Response Times from Los Angeles Times
Patience is key, but here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Phone | 5-25 minutes hold time |
| Email / Contact Form | 24-72 hours |
| Chat | 5-15 minutes |
| App | N/A (Redirects to other channels) |
🔍 Tips to Reach Support Faster from Los Angeles Times
- Call early in the morning on a weekday, right when they open, to avoid long wait times.
- Use the online help center for simple things like a vacation hold to avoid calling at all.
- Have all your account information ready before you call or type. It saves a ton of time.
Before You Call: What to Have Ready
Don't waste your time. Before you call, make sure you have your subscription account number and the email address associated with your account handy. Trust me, they will ask for it. If you're calling about a print delivery issue, also have your delivery address ready to go.
Where to Quickly Solve Problems with Los Angeles Times
Here’s a cheat sheet for getting the most common problems solved with the least amount of pain.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone Support (1-800-252-9141) | Phone agents have the most authority to issue credits or fix charges on the spot. Have the date and amount of the charge ready. |
| Missed Print Delivery | Phone Support | This is the fastest way to get it reported and potentially get a redelivery or an account credit. |
| Canceling Your Subscription | Phone Support | While you can sometimes find a way online, calling is the most surefire method to confirm the cancellation and stop future payments. |
| Website or App Glitches | Help Center Contact Form | You can describe the technical issue in detail, which helps their tech team investigate. Phone support is less helpful for this. |
Additional Helpful Links for Los Angeles Times
For additional resources, check out the following links:
Frequently Asked Questions about Los Angeles Times Customer Service
What's the fastest way to contact Los Angeles Times?
How do I file a complaint about Los Angeles Times?
Where can I find my account detail number for Los Angeles Times?
How long does it take for Los Angeles Times to get back to me?
What's the quickest way to cancel a subscription with Los Angeles Times?
Can I pause my print subscription instead of canceling?
Why am I being billed after I canceled?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
