Trying to get a hold of Stamps.com can feel like its own special kind of shipping delay. Whether you're a small business owner hustling on Etsy or just trying to send a package without leaving the house, running into issues is frustrating. Many people online, especially on sites like the Better Business Bureau, talk about common problems like surprise billing disputes or the classic headache of trying to cancel a subscription. The good news is you have options. You can reach them by phone, email, or even social media on platforms like X (formerly Twitter) and Facebook. Before you dive in, you can always check their official site for quick answers at Visit Stamps.com.
Different Ways to Contact Stamps.com
Navigating customer support can be a pain, so here’s a quick breakdown of the best ways to get in touch with Stamps.com depending on your issue.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-855-889-7867 (M-F, 6 am–6 pm PT) | Urgent issues, billing disputes, cancellation problems |
| support@stamps.com | Non-urgent technical questions, documentation | |
| Live Chat | Available on their website during business hours | Quick questions, troubleshooting simple errors |
| Social Media | @StampsCom on X (Twitter) | Public complaints, getting a faster response |
| Help Center | Stamps.com Help Center | Self-service for common problems, password resets |
Customer Support Channels
a. 📞 Phone Support
Calling is often the most direct way to solve complicated problems, especially with billing.
| Department | Phone Number | Hours (Pacific Time) |
|---|---|---|
| Main Customer Support | 1-855-889-7867 | Monday – Friday, 6 am – 6 pm |
| Sales | 1-888-434-0055 | Monday – Friday, 7 am – 5 pm |
b. 📧 Email Support
Good for when you need to send screenshots or don't have time to wait on hold.
| Purpose | Notes | |
|---|---|---|
| General Support | support@stamps.com | Response can take 1-2 business days. Good for creating a paper trail. |
c. 💬 Live Chat or Website Bot
Their chat is best for simple issues. It often starts with a bot before escalating to a human agent.
- Where to access: Look for the "Chat" bubble on the bottom right of the Stamps.com Contact Us page.
- Steps to access: Click the icon, fill in your details, and state your problem.
- Types of problems it handles: Basic software questions, tracking issues, and simple account inquiries.
- Escalation: If the bot can't help, it should offer to connect you with a live agent during business hours.
d. 📱 In-App Support
Stamps.com does not currently offer a dedicated mobile app for its core service, so support is handled through their website.
⏱️ Estimated Response Times from Stamps.com
Patience is a virtue, especially here. Based on user reports, here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Phone | 5 – 45 minutes (highly variable) |
| 24 – 48 business hours | |
| Chat | 5 – 20 minutes |
| Social Media | A few hours to a day |
🔍 Tips to Reach Support Faster from Stamps.com
- Call early: Try calling right when they open at 6 am PT before the queues get long.
- Use keywords for the bot: If you're using chat, use simple keywords like "billing issue" or "cancel account" to get to a human faster.
- Have your info ready: Don't waste time searching for details once you get someone on the line.
Before You Call: What to Have Ready
Don't waste your own time. Before you even think about calling or starting a chat, make sure you have your account username and the email you signed up with handy. Trust me, it's the first thing they'll ask for. It also helps to have details about your most recent shipment or the specific charge you're disputing, including the date and amount. Having it ready saves you from that awkward silence while you search through your emails.
Where to Quickly Solve Problems with Stamps.com
Here’s a cheat sheet for getting the right help without bouncing between departments.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Surprise Monthly Fee | Phone Support (1-855-889-7867) | This is the most common complaint. Be firm, ask for a supervisor if needed, and request a confirmation email for any refund or cancellation. |
| Canceling Your Account | Phone Support or Online Form | The online form can sometimes be tricky. Calling to confirm the cancellation is a good idea to avoid future charges. |
| Software Won't Print Labels | Live Chat or Help Center | Chat is great for this because you can follow steps in real-time. The Help Center has detailed guides for common printer issues. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | A phone call creates a clearer record. Get a reference number for your complaint so you can follow up. |
Additional Helpful Links for Stamps.com
For additional resources, check out these official links:
Frequently Asked Questions about Stamps.com Customer Service
What's the fastest way to contact Stamps.com?
How do I file a complaint about Stamps.com?
Where can I find my account number for Stamps.com?
How long does it take for Stamps.com to get back to me?
What's the quickest way to cancel a subscription with Stamps.com?
How do I raise a complaint to Stamps.com?
Why was I charged a monthly fee when I didn't even use it?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
