Complain About Atlas Tea Club - learn how to file a complaint

When your patience runs out, here’s who to contact. Be prepared, getting a straight answer might take some work.

They say a day or two, but based on reviews, you might be waiting a while.

• Call first thing in the morning on a weekday to avoid the longest wait times.
• Have your account email, order number, and the date of the problem charge ready before you contact them.
• State exactly what you want. For example, "I want a refund for the charge on May 15th and confirmation of my cancellation." No vague requests.

If Atlas Tea Club is ignoring your emails or refusing to help, it's time to go over their heads. Don't just give up.

First, make sure you've given them a fair chance to respond through their official channels. Regulators often require this.

If they fail, here are your next steps:

• File a Complaint with the Better Business Bureau (BBB): The BBB is a non-profit that mediates disputes between businesses and customers. Atlas Tea Club will be notified and asked to respond publicly. Filing with the BBB can get their attention, but don't expect an overnight fix. It's a process.
• Initiate a Credit Card Chargeback: If your main issue is an unauthorized charge, this is your strongest move. Contact your bank or credit card company and dispute the charge. Explain that you tried to cancel or that the charge was made without your permission. This directly hits their bottom line.

Subject: Formal Complaint: Unresolved Issue with Subscription - Account [[Your Account Email/ID]]

To Whom It May Concern,

I am writing again to address an unresolved problem with my Atlas Tea Club subscription.

On [[Date of charge]], my card was charged [[$Amount]] despite my previous attempts to cancel my service. It's incredibly frustrating to have to spend my time chasing this down when I have already followed the cancellation procedure.

To resolve this, I require a full refund of the [[$Amount]] charge and written confirmation that my subscription has been permanently canceled and my payment information has been deleted from your system.

If I do not receive a response and confirmation of the refund within 48 hours, I will proceed with a chargeback with my bank and file a formal complaint with the Better Business Bureau.

Thank you for your immediate attention to this.

[[Your Name]]

• Use keywords in your subject line. Instead of "Help," try "Cancellation Failure" or "Unauthorized Charge for Order #12345." It helps get your email to the right department.
• Ask for a reference number. If you get someone on the phone, ask for their name and a ticket or reference number for your call right at the start. It makes it harder for them to claim there's no record of your conversation.
• Go public if you're ignored. A user on Pissed Consumer mentioned they only got a response after posting a negative review detailing their issue. Sometimes public pressure is the only thing that works.

Tired of sending emails into the void and getting charged anyway? It's exhausting. You follow their rules, try to cancel, and still get another box of tea and a bill you didn't want. Sound familiar?

Pine AI handles the annoying back-and-forth for you. No more checking your inbox a dozen times a day or wondering if they even read your message. Let a bot handle the tedious follow-ups while you do literally anything else. It's a no-brainer, especially when a company makes it this hard to leave.