Roku subscriptions Cancellation Help

Check both my.roku.com/subscriptions and your billing statement. Roku says subscriptions it manages will appear under Manage your subscriptions and charges typically show as “Roku” or “Roku for <provider>.” If Manage subscription is missing on your Roku device and your statement lists only the provider name, that subscription is probably billed directly by the streaming service.

No. Roku’s policy is that when you turn off auto-renew for a Roku-managed subscription, you continue to have access until the end of the current billing cycle. The subscription simply does not renew or bill again on the next renewal date. For Smart Home Subscriptions, cloud recordings are also available for a limited period after the term ends.

Generally, no. Roku’s refund policy describes content and subscriptions that are purchased and managed directly by Roku as pre-paid, final, and non-refundable, and it specifically notes that there are no refunds for partial-term cancellations. If your subscription is billed directly by a streaming provider instead of Roku, that provider’s own refund policy applies.

If you highlight an app, press Star (*), and do not see Manage subscription, Roku explains that the subscription is not managed through Roku. In that case, Roku will not list it under Manage your subscriptions on my.roku.com, and you must cancel directly with the streaming service or platform where you originally subscribed.

No. Roku is explicit that unlinking a device from your Roku account does not cancel any Roku-billed subscriptions. Similarly, removing an app tile only removes the app; if there is an active Roku-managed subscription, you are told to turn off auto-renew via Manage subscription before removing it to avoid continued billing.

Roku’s subscription and unrecognized-charge guides explain that some Disney+, Hulu, and Sling TV subscriptions may be billed via Roku but must still be managed and canceled through the streaming service itself. That means signing into the provider’s website or app and using its cancellation process, even if the card statement references Roku.

Before you can close a Roku account, Roku requires you to open Manage your subscriptions and cancel your active subscriptions. After you deactivate the account, it cannot be reactivated, and your subscriptions and other purchases on that account are no longer available. To use Roku services again, you must create a new account and resubscribe.

Yes. Roku’s resubscribe article explains that, for Roku-managed subscriptions, you can return to my.roku.com/subscriptions and use Manage subscription or the Inactive subscriptions list to resubscribe while or after a term ends. On a Roku device, you can open the app’s options menu with Star (*), select Manage subscription, and choose to resubscribe.