How to Contact Instacart Customer Service: Phone, Email, Chat & App Help

If you're using Instacart for grocery delivery, you might encounter situations where you need assistance—whether it’s for billing issues, delivery concerns, or account management. Thankfully, Instacart offers several ways to contact their customer service team. This guide will walk you through all the available methods to get help quickly and efficiently.

Customer Service Contact Methods

Instacart provides multiple ways to connect with their customer support team. Below, we break down the options so you can choose the one that works best for your situation.

📞 Phone Numbers

Reaching Instacart by phone is one of the fastest ways to address urgent issues like missing items or delivery problems. Here's what you need to know:

Purpose	Phone Number	Hours of Availability
General Customer Support	1-888-246-7822	24/7
Grocery Delivery Issues	1-888-246-7822	24/7
Partner or Business Support	1-833-246-2533	Monday–Friday, 9 AM–5 PM (ET)

Tip: Have your order number handy when calling to save time.

📧 Emails

While Instacart does not prioritize email support, they do provide specific email addresses for select inquiries. Note that response times may be longer compared to other methods.

Purpose	Email Address	Response Time
General Support	help@instacart.com	24–48 hours
Fraud or Security Issues	security@instacart.com	24–72 hours
Business Partnerships	partnerships@instacart.com	3–5 business days

For faster assistance, it’s recommended to use their phone or in-app support options.

💬 Website Chatbot

Instacart’s website chatbot is a quick and convenient way to resolve common issues. Here's how it works:

Availability: 24/7
How to Access:
1. Visit Instacart Help Center.
2. Click on the chat icon in the bottom-right corner.
3. Type your issue into the chatbot, and it will guide you through troubleshooting or escalate to a live agent if needed.

The chatbot can assist with tasks like tracking orders, reporting missing items, or updating payment methods.

📱 In-App Support

For on-the-go assistance, Instacart’s in-app support is a highly recommended option. Follow these steps to get help:

Open the Instacart app on your phone.
Tap the three horizontal lines (menu icon) in the top-left corner.
Select “Help” from the dropdown menu.
Choose the issue you need assistance with. Depending on the problem, you’ll be connected to a chatbot or a live representative.

Pro Tip: In-app support is ideal for real-time issues like reporting a late delivery.

Response Time Expectations

Here’s what you can expect in terms of response times for each contact method:

Contact Method	Estimated Response Time
Phone	Immediate or within a few minutes
Chatbot	Instant
Email	24–72 hours
In-App Support	Within 10–15 minutes

For urgent matters, phone or chat support is your best bet.

Tips for Getting Help Faster

Use Chat for Quick Fixes: Chatbots are available 24/7 and can resolve most common issues instantly.
Call During Off-Peak Hours: Avoid high-traffic times like evenings or weekends to reduce wait time.
Be Prepared: Have your order number, account details, and a clear description of the issue ready before contacting support.

Common Issues Customers Ask About

Here are some of the most frequent topics that Instacart customers need help with:

Missing or damaged items in an order
Refund requests or billing discrepancies
Delivery delays or issues
Account login problems
Updating payment methods
Canceling an order

Helpful Links

For more information or to access Instacart’s support resources directly, check out the following links:

With this guide, you now have all the information you need to contact Instacart’s customer service quickly and effectively. Whether you prefer phone, email, or in-app support, resolving your issue is just a few steps away!